With the overall flight risk in the construction sector standing at 32%[2] in September 2021, Uponor is proud to have achieved such high levels of engagement amidst numerous challenges within the sector over the past 18 months. It is also notable that the company has weathered the pandemic without making any redundancies. Instead, it has implemented a hybrid method of working which gives employees flexible working hours and permits employees to work from home.
Uponor, a leading global solutions provider for the delivery of safe drinking water as well as energy efficient heating and cooling systems, has implemented regular customer satisfaction surveys over the past five years, increasing customer satisfaction levels from 7.2 (out of 10) in 2018 to 7.9 in 2020. It aims to continue to increase this year on year and is currently running surveys for 2021.
John Fahy, managing director at Uponor, commented: “A company can only ever be as successful as the people within it, and we know that employee happiness is key to maximising productivity and ensuring optimum output. Over the past five years we have made every effort to engage our employees which has had a positive impact on productivity, and resulted in increasing levels of customer satisfaction and profitability.”
The last five years have seen Uponor move into a wider range of sectors, delivering key projects including The Mercian in Birmingham, Kingston University and McCarthy and Stone Retirement Homes. Uponor has also invested in its products to ensure suitability for use in offsite manufacturing and recently supplied 120,000m of MLC pipes for what is currently the world’s tallest modular building, George Street, in Croydon. It has also grown its product offering to meet the needs of the market, from introducing new heating controls and pre-insulated pipe to allow specifiers to choose the lowest carbon solutions when designing projects.
Mr Fahy continued: “Over the past five years, Uponor has gone from strength to strength by moving into new sectors, exploring more sustainable ways of heating homes, and investing in products that work in conjunction with Modern Methods of Construction. With constant innovation and a focus on employee wellbeing, we can create a step change within the construction industry to make it the top choice of career for school leavers and young people.”