Throughout the day, Carrier experts provided insights into its ongoing innovations in sustainable and intelligent building solutions while addressing key topics and trends aligned with customers’ sustainability goals, energy needs, and cost pressures.

Carrier’s data centre team outlined the forecasted growth in this industry and explained how a ‘conception to completion’ approach to HVAC can benefit not only the data centre but also its wider community. Carrier invited guest speaker Laura Bishop, a leading voice in decarbonisation and sustainability, to offer insights about the adoption of heat pumps in the UK.

Rounding off the afternoon of presentations was the Carrier HVAC Service team who explained more about its service and aftermarket solutions with a focus on life cycle asset management and predictive maintenance strategies.

Customers then had the opportunity to compete in teams through various racing-themed activities in the Silverstone pit garages such as a pit stop challenge, which included tyre changing, Batak light reaction, and simulator racing. In the equipment zone, guests could see some of Carrier’s latest innovations including the AquaForce® 30XF, specifically designed for the data centre, and a look at the newly extended AquaForce®30XWH range.

There were also areas for Carrier’s building controls and the Carrier Rentals team to explain more about the wide range of solutions they offer, alongside a mini recreation of Carrier’s new Training Academy which gave guests an insight into the hands-on learning available in Bracknell.

The final section of the pit garage was filled by British Touring Car Championship team Laser Tools Racing with MB Motorsport. This season’s championship-winning driver, Jake Hill gave an insight into a historic racing season for the team, in which Carrier was a proud partner.

“Our industry is essential to achieving global carbon reduction goals,” said Didier Genois, Vice President and General Manager, Carrier Commercial HVAC, Europe, Middle East and Africa. “At Carrier, we’re committed to leading with innovative solutions and products that advance energy efficiency and environmental stewardship.”

During each course of the gala dinner, former Formula 1 World Champion Damon Hill gave an inspiring talk reflecting on his successful career in motor racing.

“The UK annual customer conference once again demonstrated Carrier’s dedication to helping customers navigate evolving sustainability challenges and regulatory landscapes,” said Andrew Paddock, Managing Director Carrier Commercial HVAC UK and Nordics. “Over the coming months, we will also host conferences for the applied sales and aftermarket service teams in the Nordics & Baltic region, areas of key strategic growth for Carrier.”

Carrier’s annual customer conference is a timely opportunity to reaffirm its commitment to helping businesses achieve their sustainability targets, such as avoiding more than 1 gigaton of greenhouse gas emissions by 2030.